Engaging Brand Podcast - How IT Can Add Value and Engage Business

Anna Farmery of The Engaging Brand has posted my podcast with her, How IT Can Add Value and Engage Business.

In the podcast we discuss:

 
1. How the role of service departments is changing within business
 
2. Why IT should be part of the strategy setting
 
3. The balance between strategic and day to day delivery of IT
 
4. Is social media increasing the knowledge of consumers of IT and is this     a benefit or a drawback for IT departments
 
5. How people need entwine strategy, process and people
 
6. How the skills sets are changing for the IT department
 
7. The importance of technology management
 
8. How to engage IT people to improve the service level
 
9. How IT can help with knowledge management
 
10. What is the difference between an IT department in the corporate world     and the innovative start ups from Silicon Valley
 
11. Could the web kill the IT department in the future